Customer Service

Customer service specialists are available Monday through Friday, between the hours of 9:00 a.m. and 5:00 p.m. (Eastern Time). Specialists can answer a wide range of inquiries about our publications, shipping, and your account.

For assistance, call 1-800-253-6397 and press 2 for Customer Service, or contact Customer Service by email.


American Law Institute Publishers generally ships publications from St. Paul, Minnesota. The shipping time for most publications is 10 to 14 business days.

Regular orders will have a 7% shipping charge (up to a $15 maximum per order) plus $1.50 handling added to the total of the invoice.

For express and international shipping rates, or to make other special shipping arrangements, please call Customer Service.